This course will provide an excellent foundation for:
• Senior/middle Managers with crisis or incident response roles
• Business Continuity professionals responsible for crisis management or incident
management plan

The course draws on examples and best practice from a wide range of sectors and industries. It is not
targeted at any one sector but may be of particular interest to:
• Financial services
• Oil and Gas

The following topics will be covered during the training:
• Incident and crisis recognition and escalation
• Response structures – how to set your organisation up to succeed
• Decision making in a crisis scenario
• Crisis Communications